Terms & Conditions

Thank you for choosing Learn Driving UK. We aim to help you develop into a safe, confident, and courteous driver.

Please take the advice offered and our terms and conditions seriously. We want to help you achieve your driving goals as safely and quickly as possible. We will always treat you with respect and we kindly ask that you treat your instructor with that same respect. Thank you.

Learn Driving UK recommend a minimum of 35 - 45 Hours driving tuition and 20 hours private practice (when your instructor recommends it) before going to test. Please check the DVSA website for their recommended hours of driving tuition and private practice. More information is also available at www.learndrivinguk.co.uk

Pre-Paid Driving Lessons:

  1. All driving instructors are self-employed once your lessons are booked your contract is with your driving instructor.
  2. Pre-paid lessons should be taken on a weekly basis. Block bookings cannot be split (time gap between lessons no longer than 3 weeks) and must be completed consecutively. Any gaps in your lessons longer than three weeks, without first discussing with your instructor, will be lost.
  3. If your instructor does not hear from you for more than three weeks and you do not respond to any of their messages, your place and pre-paid lessons will be lost. Please take your driving course seriously.
  4. If you prefer to pay as you go, you will need to request this direct with your driving instructor (all lessons must be paid for in advance):
  5. If pre-pay deals are not completed before you pass the practical test with us, any unused training time will be re-calculated at the normal lesson rate for your area and the remainder refunded accordingly.
  6. Please be on time for your lessons. Your instructor will only wait up to 15 minutes! Once your instructor has left your area, he/she cannot return and your fee for that lesson will be lost.
  7. Please note, all our driving lessons are non-refundable after a period of three months. Gift vouchers expire after 3 months. Gift vouchers are non-refundable and non-transferrable. The voucher can only be used by the person named on the voucher and cannot be passed to any other person or family member. Lessons must be completed within 6 months of purchase of the Gift Voucher.
  8. Your lesson will be cancelled, and your fee will be lost if your driving instructor feels you are under the influence of alcohol, drugs, medication, or any substance that leaves you unfit to drive. Your safety and theirs is of the utmost importance and it is illegal to drive under the influence of any of the above substances.

Lessons cancelled at short notice or missed for whatever reason (48hrs before lesson start time) will require payment in full. This also applies to any reason associated with COVID 19. If you are asked to self-isolate and you are unable to inform your instructor within the 48 hours’ notice required, you will be charged for your lesson. It is your responsibility to check times and dates of lessons.

If you repeatedly cancel lessons, you will be charged for the lesson and you will lose your place with Learn Driving UK.

Booking your driving test:

  1. Your driving instructor will advise you when it is best to book your test. Please do not book your driving test without his or her advice. If you book your driving test without your instructor’s knowledge, or your instructor feels you are not ready for test, you will be asked to change your test date in good time so that you do not lose your test fee. We completely understand that this can be annoying and frustrating for you, but your driving instructor has your best interest at heart.
  2. Hire of the driving school car for use during the practical test will be charged at the normal lesson rate. Your driving instructor reserves the right to withhold the use of the driving school car for practical test, if in her/his opinion your chances of passing your test are unrealistic.

Dressing Appropriately for Lessons:

  1. Please turn up for lessons in a clean, free from animal hair, smoke or work-related substances, state.
  2. Please wear appropriate shoes for driving. Safety first.
  3. We respectfully request that you do not smoke at least an hour before your lesson. As all our cars are smoke free, it helps the instructor keep his/her car air fresh for all students using the car.

Practical Test – Cancellation:

  1. In the event of the driving school car being unavailable on the day of the practical test for reasons of illness on the instructor’s part, or for reasons of mechanical failure, we will try our best to allocate another Learn Driving UK driving instructor. If this is not possible, your instructor will refund test fees incurred by you in full unless plenty of notice has been given for you to change your test date.
  2. In the event of the practical test being cancelled by the Driving and Vehicle Standards Agency, it is normal practice for the test fee to be refunded by them. However, lessons booked on the day will be subject to the 48 hours’ late notice cancellation and will require payment. (Some of these fees can normally be claimed back from the D.V.S.A).

Refunds:

  1. Lessons paid for and not started within 6 months will not be refunded. Refunds for block bookings must be requested from your driving instructor. Please contact them direct.
  2. If the unthinkable happens and your driving instructor passes away, unfortunately, as your payment for lessons is paid to your allocated driving instructor, your lesson fee will be lost. Learn Driving UK will make every effort to recover your fee from the deceased driving instructor’s family, but this isn’t always possible.
  3. Online payments will incur an admin fee when a refund is requested. The admin fee Varys dependant on the payment.

Complaints Procedures:

  1. In the event of a complaint, it is best that all efforts to resolve the problem are made directly with your LDUK instructor. Please call the LDUK office and ask to speak to our customer services manager for help and advice on 07359 773189. You may wish to email your complaint to support@learndrivinguk.co.uk and we will get back to you as soon as possible.
  2. Please note that all driving instructors are self-employed. Your driving lesson payments go direct to your driving instructor. If you have a query over payments and refunds, you will need to contact your instructor direct, who will be happy to help you.
  3. Our main concern above all things is that you, the client, reaches test standard as safely and confidently as possible. Our job is to create safe drivers no matter how many hours that takes. Safety first!

If you have any questions or concerns regarding your lessons, please contact 07359 773189 or by email: support@learndrivinguk.co.uk

* In accordance with the GDPR we would like to inform you that we will hold personal information relevant to your driving course for 2 years after you have completed your driving lessons.
* Your driving instructor may have a dash cam in his/her car. Your lesson will be automatically recorded for safety and educational purposes. This footage will never be used for public viewing unless an incident occurs during your lesson and the footage will then be shown to the police. All footage is wiped weekly.
* All driving courses and lessons are due for payment 48 hrs before the lesson start date. Any payments outstanding beyond this period will be referred to Daniels Silverman Limited and will be subject to a surcharge of 15% plus vat to cover the collection costs incurred. This surcharge together with all other charges and legal fees incurred will be the responsibility of the customer and will be legally enforceable.

Learn Driving UK LTD is registered in England & Wales with Company Number 08969341

Terms & Conditions